Privacy Policy
Effective November 1, 2026
This policy explains what information CustomWorks Studio, Inc. ("CustomWorks Studio", "we", "us") collects through this website (customworks.studio), our contact form, our phone and text-message services, and the apps we provide, how we use it, and the choices you have.
The short version
- We do not sell personal information.
- This website uses no advertising, no tracking cookies and no outside analytics.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- Information our clients keep in our apps belongs to them. We handle it only to provide the service.
Information we collect on this website
Our contact form. When you send the form, we receive your name, your business name if you give it, your email address, your mobile phone number if you give it, your message, and your choices about text messages and emails. With your text-message consent we also record the date and time, the internet (IP) address it came from, and the wording you agreed to, so we can show when and how you agreed. We use this information to answer you, to discuss our services with you, and, only if you agreed, to text you as described below or to email you our news and offers.
Email and phone calls. When you email us or call us, we receive your contact details and whatever you choose to tell us. Calls to our phone menu, and voicemails left there, are recorded in our office system so we can return them.
Server logs. Like nearly every website, our server automatically records each visit: your IP address, browser type, the page requested and the time. We use these logs to keep the site secure and working, and we delete them on a regular schedule.
Cookies. This website sets no cookies. The fonts and images are served from our own server, so visiting this site does not send your information to any outside company.
Text messages (SMS)
We text you only if you agreed to it, for example by ticking the text-message box on our contact form. Our texts are about your inquiry and the services you use: replies to your questions, follow-ups, appointment reminders and messages about services you sign up for. We do not send marketing text messages.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop receiving them, or HELP for help. Agreeing to receive text messages is never a condition of buying anything from us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, except the telecommunications providers that deliver the messages for us.
Information in our apps
Businesses and associations ("clients") use our apps, such as CentricWise, to run their operations. Clients enter, or ask us to import, information such as customer, owner and resident names, addresses, phone numbers, email addresses, guest lists, vendor details, notices and call records.
For this information, the client decides what is collected and why, and we process it on the client's behalf under our agreement with them. We use it only to provide, secure and support the service for that client. If your information is held by one of our clients, please contact that business or association with questions about it or to correct or delete it. We will help them respond.
Client staff who sign in to our apps have an account with their name, email address, login details and activity records, which we use to run and secure the service.
Service providers we use
We rely on a small number of companies to run our website and apps: our hosting provider, telephone and text-message carriers, an email delivery service, a print-and-mail service for letters, a payment processor, and, where a client connects one, the client's accounting or management software. Each receives only the information it needs to do its job for us, and may not use it for anything else.
When we share information
Besides the service providers above, we share information only when a client asks us to, when the law requires it (for example, a valid subpoena or court order), or to protect the safety of people or the security of our services. If CustomWorks Studio is ever sold or merged, this policy would continue to apply to information collected under it. In every case, text-message opt-in data and consent are never shared for anyone's marketing.
How we protect information
Every connection to our website and apps is encrypted. Each client's information is kept in its own separate database with its own credentials, and staff access is limited by role. No system is perfectly secure, but we work to protect information and will notify affected people of a breach as the law requires.
How long we keep information
We keep contact-form messages and text-message consent records for as long as we are in touch with you and for a period afterwards as a record of your consent. We keep client information for as long as the client uses our apps, and then return or delete it as agreed with the client, except where the law requires us to keep it longer.
Your choices
You may ask us what information we hold about you, ask us to correct or delete it, or ask us to stop contacting you, by emailing info@customworks.studio. To stop text messages, reply STOP to any message. To stop our news and offers by email, use the unsubscribe link in any of them. For information held in a client's account, we will pass your request to the business or association concerned.
Children
This website and our apps are meant for businesses and adults. We do not knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we will post the new version here with a new effective date.
Contact us
CustomWorks Studio, Inc.
2520 Coral Way Ste 2-57
Miami, FL 33145
Email: info@customworks.studio